Product Technical Answers
First, the mouse restores the lowest resolution
Q: What should I do if the display resolution is too small and the prompt exceeds the resolution or the screen is blank?
Answer: The 265 series supports long press of the mouse to directly restore the display resolution to 1024 * 768. Method: After powering on the device and entering the system (not sure whether to enter, wait a minute or two, long press the left mouse button for 6 seconds, let go, wait 10 Seconds, the device will restart automatically, switch the display resolution to 1027 * 768)
Day and night switching mode
Q: How to adjust the dual light source camera through our video recorder
A: The 265 series supports dual light source options in the color adjustment and video detection interface.
Method: Enter the color adjustment interface or the video detection interface, select the corresponding channel, and switch between day and night mode options
Third, N6206 / N6209 transition version
Question: Why are the previous versions of N6206 / N6209 upgraded to V18.104.22.168 or V22.214.171.124, and the message "Firmware cannot be found"? A: Because the 6 / 9-way firmware is merged into one firmware, the N6206 / N6209 cannot Direct upgrade to the new version method: All N6206 / N6209 versions prior to V126.96.36.199 need to be upgraded to the transition version before upgrading to the new version. The same is true for online upgrades. The transition version is already available on the group
Four, five in one upgrade new version but noisy
Q: Why does the 5 in 1 upgrade to V188.8.131.52 have more noise?
Answer: Because the 5-in-1 color adjustment has been changed, in order to better deal with noise and hue problems
Method: Enter the color adjustment interface and select the default or self-adjustment. Apply it when you find it appropriate.
Five, no online upgrade option
Q: Why doesn't my device have an online upgrade function?
A: For general custom software, the customized version will not have the online upgrade function. The neutral and brand versions have the online upgrade function by default. Confirm whether the customer has used the customized version. If the customized version is enabled for online upgrade and upgrade to neutral Will change the customization
Six, DNVR switch reconstruction DNVR
Plan: We will use the DNVR D8204 / D8208 to switch to the reconstructed new product later
Advantages: The fluency of the refactoring operation is significantly improved; the webpage is a new interface that basically can set all local settings on the webpage; it can also set the device remotely through the CMS, allowing customers to better detach from local operations and perform remote operations;
D8204 supports 4 main stream previews and 4 playbacks;
The split screen switching method is changed, and the page turning is turned by the page turning button, and the inaccuracy of the scrolling of the wheel is abandoned;
There is the number of channels in the upper right corner of each channel. You need to count the channels before you discard to know the current channel number.
Seven, 264 series multi-disk not recording
Question: Why is the 264 series multi-bit frequently recorded and not recorded?
Answer: It may be because the customer's hard disk database has made an error, but our 264 series does not add the multi-disk disk status identification. When one hard disk fails, other hard disks will not record video.
Method: directly upgrade to the version I posted on the group (new version V184.108.40.206), and restore the database
Eight, the amount is 0 after formatting the hard disk
Q: Why do our recent devices display 0 after successfully formatting the hard disk?
A: Because some customers hope that we can make the usage amount 0 after formatting. After V220.127.116.11 and later are changed to format the hard disk, the usage amount is 0 and the status is formatted.